Worst Buy

mredskins · 03-29-2012, 02:24 PM

I personally can not stand them! Worst customer service ever.

Best Buy to close 50 U.S. stores, stock drops - Mar. 29, 2012

Hopefully the beginning of the end for them!

I do feel bad for folks that will lose their jobs though.

BleedBurgundy · 03-29-2012, 02:26 PM

first Circuit City and now these guys... have to admit, any store that sells monster cables should go straight the f out of business.

mredskins · 03-29-2012, 02:28 PM

Best quote at the end of the article:

Back to mom's basement for the Geek Squad.

PWNED · 03-29-2012, 02:29 PM

the fact that any store like that can stay open is beyond me. i find it quicker (and more helpful) to get everything online.

crutchfield is still open because of superior customer-service. places like best buy should take a hint.

mredskins · 03-29-2012, 02:33 PM

Quote:

Originally Posted by PWNED

the fact that any store like that can stay open is beyond me. i find it quicker (and more helpful) to get everything online.

crutchfield is still open because of superior customer-service. places like best buy should take a hint.

Crutchfield is essential a on-line realtor.

Last time i checked they have one store in VA.

mooby · 03-29-2012, 02:43 PM

The only thing worth going to Best Buy anymore for is their superior $5 bargain bin dvd's, compared to Walmart's. And that's simply not worth it for me anymore, the only time I ever go in there anymore is when I need something immediately, like a new charger cable or something. And if it's not urgent, it can wait, because their prices suck for the most part.

mredskins · 03-29-2012, 02:59 PM

Next best quote in the article:

How am I going to try things out before I buy it on Amazon?!

Ruhskins · 03-29-2012, 03:07 PM

Kinda hard for any electronic retail store to compete with the likes of Amazon.com, TigerDirect.com, Newegg.com or Buy.com. I always find electronics/software cheaper on these sites than places like Best Buy.

MTK · 03-29-2012, 03:11 PM

Quote:

Originally Posted by BleedBurgundy

first Circuit City and now these guys... have to admit, any store that sells monster cables should go straight the f out of business.

Don't forget CompUSA too...

Online killed big box electronic stores

FRPLG · 03-29-2012, 03:12 PM

Quote:

Originally Posted by Ruhskins

Kinda hard for any electronic retail store to compete with the likes of Amazon.com, TigerDirect.com, Newegg.com or Buy.com. I always find electronics/software cheaper on these sites than places like Best Buy.

Not just electronics but accessories.

"Hmmm...should I buy this HDMI cable for $40 or buy it on Amazon for $15?"

They're a dinosaur and the big bang is coming for them.

mredskins · 03-29-2012, 03:13 PM

Ever try to return something at Best Buy? Awful just awful.

NC_Skins · 03-29-2012, 03:15 PM

Quote:

Originally Posted by Mattyk

Don't forget CompUSA too...

Online killed big box electronic stores

Online stores/sites have killed the brick/mortar businesses in general.

mredskins · 03-29-2012, 03:15 PM

Quote:

Originally Posted by Ruhskins

Kinda hard for any electronic retail store to compete with the likes of Amazon.com, TigerDirect.com, Newegg.com or Buy.com. I always find electronics/software cheaper on these sites than places like Best Buy.

This is thing though if they made their prices a bit more competitive and here is the kicker they have the ability to put a live person i nfront of yo uto help you but do they no they probably have some of the worst customer service ever.

Dirtbag59 · 03-29-2012, 03:25 PM

The funny thing about Best Buy is people go there to test out items they're thinking of buying and then go online and buy them.

Personally I've had some pretty bad experiences with Best Buy including one that left me without a computer for a month and a half. Of course I bought a TV over Christmas break and returned two before I found the one I liked, and they made it pretty easy to do the exchange.

As for Crutchfield, I think Pwned is right. Their superior customer service is a big part of the reason they're still a powerhouse. It's kind of weird balance though, on one hand they tend to charge a bit more for stuff like TV's and speakers, on the other hand they also sell stuff like head units and amps at retail prices then include key equipment like amp kits and harnesses for free. Also free shipping is nice.

Either way, on simple plug and play electronics price is the biggest issue, with more complicated items customer service and support is key. Best Buy's biggest asset right now is the fact that you can walk into any local store and get what you're looking for the same day. However they're also getting beat by online e-tailers on both fronts (price and/or customer service).

Also Target and Wal-Mart are starting to catch up to Best Buy in terms of selection for retail electronics so that also plays a factor in Best Buy's recent struggles.

This story though reminds me of something I read a little while back.
Red Tape - A lost laptop, a $54 million lawsuit: part 2

mredskins · 03-29-2012, 03:48 PM

Quote:

Originally Posted by Dirtbag59

The funny thing about Best Buy is people go there to test out items they're thinking of buying and then go online and buy them.

Personally I've had some pretty bad experiences with Best Buy including one that left me without a computer for a month and a half. Of course I bought a TV over Christmas break and returned two before I found the one I liked, and they made it pretty easy to do the exchange.

As for Crutchfield, I think Pwned is right. Their superior customer service is a big part of the reason they're still a powerhouse. It's kind of weird balance though, on one hand they tend to charge a bit more for stuff like TV's and speakers, on the other hand they also sell stuff like head units and amps at retail prices then include key equipment like amp kits and harnesses for free. Also free shipping is nice.

Either way, on simple plug and play electronics price is the biggest issue, with more complicated items customer service and support is key. Best Buy's biggest asset right now is the fact that you can walk into any local store and get what you're looking for the same day. However they're also getting beat by online e-tailers on both fronts (price and/or customer service).

Also Target and Wal-Mart are starting to catch up to Best Buy in terms of selection for retail electronics so that also plays a factor in Best Buy's recent struggles.

This story though reminds me of something I read a little while back.
Red Tape - A lost laptop, a $54 million lawsuit: part 2

Don't forget about Sears...been around forever for a reason.

03-29-2012, 02:24 PM	#1
mredskins Gamebreaker Join Date: Aug 2005 Posts: 12,724	Worst Buy I personally can not stand them! Worst customer service ever. Best Buy to close 50 U.S. stores, stock drops - Mar. 29, 2012 Hopefully the beginning of the end for them! I do feel bad for folks that will lose their jobs though. __________________ When life gives you paper jams, turn them into paper footballs!

03-29-2012, 02:26 PM	#2
BleedBurgundy Playmaker Join Date: Feb 2004 Posts: 4,471	Re: Worst Buy first Circuit City and now these guys... have to admit, any store that sells monster cables should go straight the f out of business. __________________ "All natural institutions of churches, whether Jewish, Christian, or Turkish, appear to me no other than human inventions, set up to terrify and enslave mankind, and monopolize power and profit." Thomas Paine

03-29-2012, 02:28 PM	#3
mredskins Gamebreaker Join Date: Aug 2005 Posts: 12,724	Re: Worst Buy Best quote at the end of the article: *Back to mom's basement for the Geek Squad.* __________________ When life gives you paper jams, turn them into paper footballs!

03-29-2012, 02:29 PM	#4
PWNED The Starter Join Date: Mar 2006 Location: ZOMGZZZ!!111 Age: 32 Posts: 1,160	Re: Worst Buy the fact that any store like that can stay open is beyond me. i find it quicker (and more helpful) to get everything online. crutchfield is still open because of superior customer-service. places like best buy should take a hint. __________________ 143 lbs of twisted steel and sex appeal.

03-29-2012, 02:43 PM	#6
mooby Hug Anne Spyder Join Date: Mar 2005 Posts: 20,446	Re: Worst Buy The only thing worth going to Best Buy anymore for is their superior $5 bargain bin dvd's, compared to Walmart's. And that's simply not worth it for me anymore, the only time I ever go in there anymore is when I need something immediately, like a new charger cable or something. And if it's not urgent, it can wait, because their prices suck for the most part. __________________ Hail to the Football Team

03-29-2012, 02:59 PM	#7
mredskins Gamebreaker Join Date: Aug 2005 Posts: 12,724	Re: Worst Buy Next best quote in the article: *How am I going to try things out before I buy it on Amazon?!* __________________ When life gives you paper jams, turn them into paper footballs!

03-29-2012, 03:07 PM	#8
Ruhskins Living Legend Join Date: Jan 2008 Posts: 22,331	Re: Worst Buy Kinda hard for any electronic retail store to compete with the likes of Amazon.com, TigerDirect.com, Newegg.com or Buy.com. I always find electronics/software cheaper on these sites than places like Best Buy. __________________ R.I.P. #21

03-29-2012, 03:13 PM	#11
mredskins Gamebreaker Join Date: Aug 2005 Posts: 12,724	Re: Worst Buy Ever try to return something at Best Buy? Awful just awful. __________________ When life gives you paper jams, turn them into paper footballs!

03-29-2012, 03:25 PM	#14
Dirtbag59 Naega jeil jal naga Join Date: Jan 2006 Location: Atlanta, Georgia From: Silver Spring, Maryland Age: 39 Posts: 14,750	Re: Worst Buy The funny thing about Best Buy is people go there to test out items they're thinking of buying and then go online and buy them. Personally I've had some pretty bad experiences with Best Buy including one that left me without a computer for a month and a half. Of course I bought a TV over Christmas break and returned two before I found the one I liked, and they made it pretty easy to do the exchange. As for Crutchfield, I think Pwned is right. Their superior customer service is a big part of the reason they're still a powerhouse. It's kind of weird balance though, on one hand they tend to charge a bit more for stuff like TV's and speakers, on the other hand they also sell stuff like head units and amps at retail prices then include key equipment like amp kits and harnesses for free. Also free shipping is nice. Either way, on simple plug and play electronics price is the biggest issue, with more complicated items customer service and support is key. Best Buy's biggest asset right now is the fact that you can walk into any local store and get what you're looking for the same day. However they're also getting beat by online e-tailers on both fronts (price and/or customer service). Also Target and Wal-Mart are starting to catch up to Best Buy in terms of selection for retail electronics so that also plays a factor in Best Buy's recent struggles. This story though reminds me of something I read a little while back. Red Tape - A lost laptop, a $54 million lawsuit: part 2 __________________ "It's nice to be important, but its more important to be nice." - Scooter "I feel like Dirtbag has been slowly and methodically trolling the board for a month or so now." - FRPLG Last edited by Dirtbag59; 03-29-2012 at 03:30 PM.

Worst Buy

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