What REALLY grinds your gears?

[12thMan]

I bank with Citibank and my cell is with AT&T. Generally speaking the customer service is good. But God..and this may sound a little racist or whatever, but I hate getting transferred to the call centers in India. It's like they don't what the **** is going on..and you can tell they're reading a script the entire time. For instance, if you interrupt them it totally throws them off and they have to get back on track. It's like a huge waste of ****ing time.

But the part that really pisses me off is if you're going through the automated system, they will ask you if you want to speak to an agent press 0..but then they make you jump through three more hoops as if you're not really, really sure you want a live person. I'm usually so pissed when I get to someone I have to take a deep breath.

So what really grinds my gears? Shitty ****ing customer service that ain't customer service at all.