[Giantone]

Originally Posted by SunnySide

This was a few weeks ago.

Friday night and we order a pick up pizza from Pizza Bolis. $15.99 for a large pepperoni, pick up in 20 mins. I get there maybe 30 mins later, pay for the pizza and the cashier goes in the back to check on it bc it wasnt up front.

Shes back there for a while. A line starts to form. Im standing to the side. She comes back out without my pizza and starts dealing with the line. One guy had been waiting over an hour, he was kinda pissed. Another guy had some type of issue.

The manager comes out and starts dealing with the customers.

The cashier lady starts to walk into the back and I remind her about my pizza. She comes out walking by me with another customers pizza and I had to get her attention and ask her if something is wrong with my order. She says they made it sausage instead of pepperoni.

Now Im a bit vexxed.

I tell her to just reverse the charge on my card. So the manager comes over and apologizes, nice as you could be, says ..

manager: "Im so sorry, I can have a large pepperoni to you in 5 mins."

me: "just give me my money back"

manager: "youre a loyal customer, please let me make this right. Ill get you a large pepperoni and put a free pizza on your account"

me: "just give me my money back"

manager: "Im so sorry, we have a new system (repeats his offer)"

me: "I just want my money back."

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Felt like an asshole. I wasnt rude, didnt yell, just keep repeating "i want my money back". Honest mistake, you could see they were having ordering issues and I feel like the cashier lady taking the orders over the phone and working up front was really new.

Normally id just take the free pizza and call it a win. At that moment, i didnt want to seem like I was complaining to try and get free shit. I was little mad bc the cashier lady just ignored me and I had to remind her Ive been waiting for my pizza.

So my family had frozen cardboard pizza that night instead of a free pizza bc their dad was entrenched and couldnt take a breath and relax.

No you're not the asshole. I had a very similar situation at a Ledo's and after ordering on line it was a thirty min wait and I was picking it up all ready charged to my card .SIL and I go in to pick this up and they say anoth 15 mins , 30 mins later I ask the manager he says a few more mins. To cut it short from start to finish it took two hours. Yes I was an ass when I left and I all so call the main office and filed a complant .