Best and Worst Customer Service

jbcjr14 · 06-09-2006, 01:23 PM

Best - Microsoft Xbox
Worst - Wachovia

M$soft - their online service support team is second to none. I had some issues with my new x360 and within 4 days had a new one. They did me right so I think they are the best. I have Bank of America as well and they were a close second.

Wachovia - screw those idiots. I had a student loan with them and paid it off several years ago. Went to apply for mortgage and they showed the loan in default...took 30 days to get it cleared up...fucking idiots.

Monkeydad · 06-09-2006, 01:23 PM

Best - Hampton Inn hotels. 100% guarantee, if you have ANY problems, you get the night for free. They're not stingy with the comp nights either and will go out of their way to make you happy before you complain.

Worst - AOL. I wasn't even a customer and they were charging me for 4 months because my wife put a "free hours" cd in the computer for about 5 minutes just to check it out. She uninstalled it and never logged on again but they felt justified in taking 100 bucks from me and refusing to cancel the account I never signed up for. Keep those cds away from your computer! Also, their employees are all Indians who can't speak OR understand English. On my 4th call to cancel and get my money back, I just started out the call by DEMANDING an English-speaking supervisor who finally closed the account and refunded me. AOL is a tool of Satan.

mheisig · 06-09-2006, 01:25 PM

Quote:

Originally Posted by Buster

Best - Hampton Inn hotels. 100% guarantee, if you have ANY problems, you get the night for free. They're not stingy with the comp nights either and will go out of their way to make you happy before you complain.

Worst - AOL. I wasn't even a customer and they were charging me for 4 months because my wife put a "free hours" cd in the computer for about 5 minutes just to check it out. She uninstalled it and never logged on again but they felt justified in taking 100 bucks from me and refusing to cancel the account I never signed up for. Keep those cds away from your computer! Also, their employees are all Indians who can't speak OR understand English. On my 4th call to cancel and get my money back, I just started out the call by DEMANDING an English-speaking supervisor who finally closed the account and refunded me. AOL is a tool of Satan.

How'd they get your credit card number?

Monkeydad · 06-09-2006, 01:27 PM

Quote:

Originally Posted by mheisig

How'd they get your credit card number?

I guess you have to enter it to install it. Ask my wife.

Still, she cancelled the account and uninstalled the software and they kept charging.

Also, it shouldn't take HOURS on the phone to do such a simple thing as a refund.

gibbsisgod · 06-09-2006, 04:52 PM

Quote:

Originally Posted by Buster

Best - Hampton Inn hotels. 100% guarantee, if you have ANY problems, you get the night for free. They're not stingy with the comp nights either and will go out of their way to make you happy before you complain.

Worst - AOL. I wasn't even a customer and they were charging me for 4 months because my wife put a "free hours" cd in the computer for about 5 minutes just to check it out. She uninstalled it and never logged on again but they felt justified in taking 100 bucks from me and refusing to cancel the account I never signed up for. Keep those cds away from your computer! Also, their employees are all Indians who can't speak OR understand English. On my 4th call to cancel and get my money back, I just started out the call by DEMANDING an English-speaking supervisor who finally closed the account and refunded me. AOL is a tool of Satan.

aol once changed my billing date without notifying me and i had it automatically drawn from my account. caused me to bounce my car payment, those bastards

CooleyAsCanBe · 06-09-2006, 03:06 PM

Good:
Clyde's Restaurants in the D.C. area (and those owned by Clyde's group-Old Ebbit, 1789, Tombs...). They bend over backwards and give out all kinds of free stuff if anything goes wrong.
Apple does agreat job too. Fast return of product after repairs and good phone support.

Bad: Gateway. Man, they screwed me over a few times on the phone and losing my hard drive when they were repairing the power input.

ArtMonkDrillz · 06-09-2006, 03:14 PM

[quote=CooleyAsCanBe]Good:
Clyde's Restaurants in the D.C. area (and those owned by Clyde's group-Old Ebbit, 1789, Tombs...). They bend over backwards and give out all kinds of free stuff if anything goes wrong.[quote]

Plus, the title of the song "Afternoon Delight" comes from an old hour happy food menu from there.

impact

That Guy · 06-09-2006, 04:28 PM

Quote:

Originally Posted by CooleyAsCanBe

Good:
Clyde's Restaurants in the D.C. area (and those owned by Clyde's group-Old Ebbit, 1789, Tombs...). They bend over backwards and give out all kinds of free stuff if anything goes wrong.
Apple does agreat job too. Fast return of product after repairs and good phone support.

Bad: Gateway. Man, they screwed me over a few times on the phone and losing my hard drive when they were repairing the power input.

i worked corporate IT for a place with gateway, and they're really good when your a certified depot. Free replacement parts delievered in under 12 hours every time. the cutom online ordering site (written in VB, crappily) was total trash though.

MTK · 06-09-2006, 08:18 PM

I've had some battles with Nextel too. When I moved from MA to NY I tried over and over to get them to change my plan from MA to NY to no avail. I finally said look, cancel my service this is ridiculous I've been trying to change my plan for 6 months now. They tried to hit me with a $200 cancellation fee and I just about lost it. I think they sensed I wasn't very happy so they ended up waiving the fee.

dmek25 · 06-09-2006, 08:33 PM

thats not necessarily true about class action lawsuits. although mine was handled by the new york attorney generals office as part of an on going investigation. i did nothing but fill out a questionaire and got a check 6 weeks later for 2800.00

That Guy · 06-09-2006, 08:58 PM

Quote:

Originally Posted by dmek25

thats not necessarily true about class action lawsuits. although mine was handled by the new york attorney generals office as part of an on going investigation. i did nothing but fill out a questionaire and got a check 6 weeks later for 2800.00

for what and how much did you lose because of how you were wronged?

jamf · 06-09-2006, 09:09 PM

BofA is awesome!

The worst is anycompany that outsourced their work to a foreign country. God damn 3com...

saden1 · 06-10-2006, 11:39 AM

You praise BoA then they go and do an evil thing. I have nothing against Indians but I'll certainly be a grumpy customer if I get an India calling himself Johny on the phone.

jamf · 06-10-2006, 12:00 PM

Man that is evil

mheisig · 06-10-2006, 12:43 PM

This outsourcing will eventually catch up with us. BofA apparently saved $100 million by outsourcing, but I've got to believe that eventually all this outsourcing is going to severaly damage the economy.

06-09-2006, 01:23 PM	#1
jbcjr14 The Starter Join Date: Feb 2004 Location: Austin, Texas Age: 55 Posts: 2,015	Re: Best and Worst Customer Service Best - Microsoft Xbox Worst - Wachovia M$soft - their online service support team is second to none. I had some issues with my new x360 and within 4 days had a new one. They did me right so I think they are the best. I have Bank of America as well and they were a close second. Wachovia - screw those idiots. I had a student loan with them and paid it off several years ago. Went to apply for mortgage and they showed the loan in default...took 30 days to get it cleared up...fucking idiots. __________________ "Work Harder: millions on welfare are counting on you" - Obama 2009 address to Congress.

06-09-2006, 01:23 PM	#2
Monkeydad Living Legend Join Date: Mar 2006 Location: PA Age: 46 Posts: 17,460	Re: Best and Worst Customer Service Best - Hampton Inn hotels. 100% guarantee, if you have ANY problems, you get the night for free. They're not stingy with the comp nights either and will go out of their way to make you happy before you complain. Worst - AOL. I wasn't even a customer and they were charging me for 4 months because my wife put a "free hours" cd in the computer for about 5 minutes just to check it out. She uninstalled it and never logged on again but they felt justified in taking 100 bucks from me and refusing to cancel the account I never signed up for. Keep those cds away from your computer! Also, their employees are all Indians who can't speak OR understand English. On my 4th call to cancel and get my money back, I just started out the call by DEMANDING an English-speaking supervisor who finally closed the account and refunded me. AOL is a tool of Satan.

06-09-2006, 03:06 PM	#6
CooleyAsCanBe Special Teams Join Date: Feb 2005 Location: Fairfax, VA Age: 48 Posts: 421	Re: Best and Worst Customer Service Good: Clyde's Restaurants in the D.C. area (and those owned by Clyde's group-Old Ebbit, 1789, Tombs...). They bend over backwards and give out all kinds of free stuff if anything goes wrong. Apple does agreat job too. Fast return of product after repairs and good phone support. Bad: Gateway. Man, they screwed me over a few times on the phone and losing my hard drive when they were repairing the power input.

06-09-2006, 03:14 PM	#7
ArtMonkDrillz Franchise Player Join Date: Sep 2005 Location: Ellicott City, MD Age: 42 Posts: 8,029	Re: Best and Worst Customer Service [quote=CooleyAsCanBe]Good: Clyde's Restaurants in the D.C. area (and those owned by Clyde's group-Old Ebbit, 1789, Tombs...). They bend over backwards and give out all kinds of free stuff if anything goes wrong.[quote] Plus, the title of the song "Afternoon Delight" comes from an old hour happy food menu from there. impact __________________ "Yeah, well, you know, that's just, like, your opinion, man." The Dude

06-09-2006, 08:18 PM	#9
MTK \m/ Join Date: Feb 2004 Age: 52 Posts: 99,768	Re: Best and Worst Customer Service I've had some battles with Nextel too. When I moved from MA to NY I tried over and over to get them to change my plan from MA to NY to no avail. I finally said look, cancel my service this is ridiculous I've been trying to change my plan for 6 months now. They tried to hit me with a $200 cancellation fee and I just about lost it. I think they sensed I wasn't very happy so they ended up waiving the fee.

06-09-2006, 08:33 PM	#10
dmek25 MVP Join Date: Oct 2005 Location: lancaster,pa Age: 63 Posts: 10,672	Re: Best and Worst Customer Service thats not necessarily true about class action lawsuits. although mine was handled by the new york attorney generals office as part of an on going investigation. i did nothing but fill out a questionaire and got a check 6 weeks later for 2800.00 __________________ "It's better to be quiet and thought a fool than to open ones mouth and remove all doubt." courtesy of 53fan

06-09-2006, 09:09 PM	#12
jamf Pro Bowl Join Date: Jul 2004 Location: San Diego Ca Posts: 5,329	Re: Best and Worst Customer Service BofA is awesome! The worst is anycompany that outsourced their work to a foreign country. God damn 3com...

06-10-2006, 11:39 AM	#13
saden1 MVP Join Date: Feb 2004 Location: Seattle Age: 45 Posts: 10,069	Re: Best and Worst Customer Service You praise BoA then they go and do an evil thing. I have nothing against Indians but I'll certainly be a grumpy customer if I get an India calling himself Johny on the phone. __________________ "The Redskins have always suffered from chronic organizational deformities under Snyder." -Jenkins

06-10-2006, 12:00 PM	#14
jamf Pro Bowl Join Date: Jul 2004 Location: San Diego Ca Posts: 5,329	Re: Best and Worst Customer Service Man that is evil

06-10-2006, 12:43 PM	#15
mheisig The Starter Join Date: Aug 2004 Location: The Southeast Age: 41 Posts: 2,119	Re: Best and Worst Customer Service This outsourcing will eventually catch up with us. BofA apparently saved $100 million by outsourcing, but I've got to believe that eventually all this outsourcing is going to severaly damage the economy. __________________ Your post count, reputation score, popularity ranking, VIP tag or funny signature has no bearing on how I value you as an individual.

Best and Worst Customer Service

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