Quote:
Originally Posted by CRedskinsRule
That is awful service. My kids had a flight in yesterday on Southwest. Friday night they offered free changes for anyone with a flight into BWI yesterday, or today until 1pm. I called and cancelled and rescheduled for a flight today, 10 minutes on hold (not unreasonable in my opinion) and got an email confirmation before I had hung up the phone.
One possible glitch was there early bird check in, since it had posted already I had to re-buy it for todays flight ($30 for 3 kids), but I submitted a refund request to customer service yesterday, and got a live person call back today to clarify the question. I will see what happens there, but overall that was a very painless process.
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Southwest seems to have really solid customer service, which is a rarity anywhere these days. US Airways is garbage I guess. One of my fiancee's personal training clients gave her a plane ticket as a birthday present (her b-day is on Wednesday) and booked US Airways without asking if we had an airline preference. It was a very thoughtful gift, but I wouldn't have picked US Airways if I had my way. Oh well. Shit happens.
12-20-2009, 03:39 PM
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