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Best and Worst Customer Service

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Old 06-09-2006, 02:27 PM   #11
Monkeydad
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Join Date: Mar 2006
Location: PA
Age: 45
Posts: 17,460
Re: Best and Worst Customer Service
Quote:
Originally Posted by mheisig
How'd they get your credit card number?
I guess you have to enter it to install it. Ask my wife.

Still, she cancelled the account and uninstalled the software and they kept charging.

Also, it shouldn't take HOURS on the phone to do such a simple thing as a refund.
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