[saden1]

Those people put up with a lot of shit man. Unbelievable shit. I've seen people being dickish to people who are new and are clearly are in the training process. I have seen people bitch about someone not speaking "proper" English. If someone is having a bad day, they are having a bad day. You bitching is only going to compound the problem.

The stupidest guy I have ever witnessed was at GMU Fin Aid office. This idiot thought it might be a good idea to trash the front desk people who don't have control over the Fin process. For about 5 min he was saying f'this, f'that, f'you, I don't think he skipped one curse word in the English language. Guess what ended up happening? Everyone put on their mean mug face and everyone who came through that day didn't get the worm reception they deserved. It was all business and no smiles for the day. I don't condone it, but I understand.

If someone is having a bad day or isn't providing quality service to you simply talk to them. Say something funny, make them smile. Don't put on a mean mug of your own. Say something nice. I always find people more personable if you tell them how bad of a day you had, even if you didn't have one. Just be more, you know, personable and relate to them.