the truth is, those people take a lot more shit than they put out. I mean there are customers that are complete dicks. And just as a customer would say, i'm just trying to get what i want, the employees would say, i'm just trying to do my job. Both customers and workers get a lot of shit and most of them don't deserve it.
For example:
Fire In The Hole Tribute - YourDailyMedia.com
I don't find that funny at all. These people are just trying to do their jobs. Obviously this doesn't happen often at all but the employees put up with a lot of shit that they don't need. And some people say that it is just part of the job but the truth is, it isn't. They don't need to be badgered by idiots and it is definitely not their job to do it.
luckily i haven't had to work behind a counter permanently, but i have spent weeks working at 7-11s and have also worked concession stands at university of maryland lacrosse games for an organization. Some people are annoying as f... THe cool thing about the concession stands was that I was with 15-20 people that i knew. If i was with people i didn't really like, it would be worse. I had to listen to so much shit because we didn't serve coffee. I mean, its not like i come up with the menu.
Right now i work 40 hours a week but its a nice cushy office job and i make 440 a week. I would hate to work those jobs, like many of my friends, and make 7 bucks an hour. I can see why they are upset so i say, cut them a little bit of a break even though customers don't deserve to be treated that way.