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Re: What REALLY grinds your gears?
Quote:
Originally Posted by mooby
I'm pretty upset about Southwest being raided by private equity - been a loyal Southwest customer for almost 10 years now and I loved them because I took full advantage of their bags policy.
First they got rid of free seats and I thought that would be the end of it but now that 2 free checked bags are dead I probably won't be returning after my flight to Chicago next month. Their service has declined and now there's no financial benefit to sticking with them.
RIP to one of the last customer friendly companies out there.
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Nothing ever gets better for actual customers now. Never a benefit. Usually pay more for less.
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