[Dirtbag59]

Comcast has found a way to avoid having CR reps say something stupid. Put customers on hold until they close.

Behind The Veil Part 4: Customer Trying To Cancel Service Is Put On Hold Until Comcast Office Closes

And perhaps now we're seeing evidence that a change has indeed been implemented. Though, the process of simply putting cancelling customers on hold until the office closes probably won't win Comcast any brownie points.

That's Aaron Spain of Chicago (holla!), who waited on hold with Comcast about as long as it takes some people to run a marathon, three and a half hours. Upon notifying Comcast that he was trying to cancel his service, he was in fact put on hold long enough that the Comcast offices had closed while the elevator music continued to play. Aaron confirmed this by calling back into Comcast with a different phone and getting the automated message that all the people tasked with helping him cancel his service had gone home for the day.

In other news:
T-Mobile to throttle P2P traffic and excessive tethering, leaked memo shows | Ars Technica

An internal T-Mobile memo published by TmoNews says the company will begin enforcing rules against peer-to-peer (P2P) file sharing and unauthorized tethering from August 17 onward.

The terms and conditions of T-Mobile US have contained restrictions on P2P and tethering since 2008, but enforcement appears to be new. The memo says that "only customers with Unlimited High-Speed Data" will be affected, and they will be given warnings before their data speeds are reduced.

“T-mobile has identified customers who are heavy data users and are engaged in peer-to-peer file sharing, and tethering outside of T-Mobile’s Terms and Conditions (T&C)," the leaked memo states. "This results in a negative data network experience for T-Mobile customers. Beginning August 17, T-Mobile will begin to address customers who are conducting activities outside of T-Mobile’s T&Cs.”