Re: Best and Worst Customer Service
 

[quote=mheisig]How'd they get your credit card number?[/quote]
I guess you have to enter it to install it. Ask my wife. :D

Still, she cancelled the account and uninstalled the software and they kept charging.

Also, it shouldn't take HOURS on the phone to do such a simple thing as a refund.

Re: Best and Worst Customer Service
 

Good:
Clyde's Restaurants in the D.C. area (and those owned by Clyde's group-Old Ebbit, 1789, Tombs...). They bend over backwards and give out all kinds of free stuff if anything goes wrong.
Apple does agreat job too. Fast return of product after repairs and good phone support.

Bad: Gateway. Man, they screwed me over a few times on the phone and losing my hard drive when they were repairing the power input.

Re: Best and Worst Customer Service
 

[quote=CooleyAsCanBe]Good:
Clyde's Restaurants in the D.C. area (and those owned by Clyde's group-Old Ebbit, 1789, Tombs...). They bend over backwards and give out all kinds of free stuff if anything goes wrong.[quote]

Plus, the title of the song "Afternoon Delight" comes from an old hour happy food menu from there.


[I]impact[/I]

Re: Best and Worst Customer Service
 

[quote=TheMalcolmConnection]Worst customer service - At Wendy's.

I don't know what it is, but it seems like each manager at Wendy's somehow manages to find the most ignorant, retarded inbreds this side of West Virginia to work for them.

Best customer service - Sprint

Not that they are particularly friendly, you can just make threats and they'll give you anything you want.[/quote]I had a very bad experience w/ sprint. they over charged me one billing period by like 300 dollars. i paid what the bill should have been and after talking to them about it over the phone they told me i would have to pay the entire amount or risk having my service discontinued. i didnt have the extra money so they cut my service off and charged me the cancellation fee. they told me that if i wanted to dipute it i would have to pay the amount that they said i owed and then they would investigate it further.these charges were false but i still got stuck with the fee and they told me that it was my fault and i should have just paid it and then disputed it.

on a good note i have recently recieved a class action lawsuit notice regarding this matter and i will definetly be participating

Re: Best and Worst Customer Service
 

[quote=gibbsisgod]I had a very bad experience w/ sprint. they over charged me one billing period by like 300 dollars. i paid what the bill should have been and after talking to them about it over the phone they told me i would have to pay the entire amount or risk having my service discontinued. i didnt have the extra money so they cut my service off and charged me the cancellation fee. they told me that if i wanted to dipute it i would have to pay the amount that they said i owed and then they would investigate it further.these charges were false but i still got stuck with the fee and they told me that it was my fault and i should have just paid it and then disputed it.

on a good note i have recently recieved a class action lawsuit notice regarding this matter and i will definetly be participating[/quote] too bad all your lost money is going to go straight to the lawyers :( they're the only winners in class action suits for trivial (sub million dollar per) claims.

Re: Best and Worst Customer Service
 

[quote=CooleyAsCanBe]Good:
Clyde's Restaurants in the D.C. area (and those owned by Clyde's group-Old Ebbit, 1789, Tombs...). They bend over backwards and give out all kinds of free stuff if anything goes wrong.
Apple does agreat job too. Fast return of product after repairs and good phone support.

Bad: Gateway. Man, they screwed me over a few times on the phone and losing my hard drive when they were repairing the power input.[/quote] i worked corporate IT for a place with gateway, and they're really good when your a certified depot. Free replacement parts delievered in under 12 hours every time. the cutom online ordering site (written in VB, crappily) was total trash though.

Re: Best and Worst Customer Service
 

[quote=That Guy]too bad all your lost money is going to go straight to the lawyers :( they're the only winners in class action suits for trivial (sub million dollar per) claims.[/quote]it says all i can recieve is long distance calling cards or credit to my current bill.since i wouldnt be caught dead with sprint service again it looks as if i will be making alot of long distance calls for free

Re: Best and Worst Customer Service
 

[quote=Buster]Best - Hampton Inn hotels. 100% guarantee, if you have ANY problems, you get the night for free. They're not stingy with the comp nights either and will go out of their way to make you happy before you complain.

Worst - AOL. I wasn't even a customer and they were charging me for 4 months because my wife put a "free hours" cd in the computer for about 5 minutes just to check it out. She uninstalled it and never logged on again but they felt justified in taking 100 bucks from me and refusing to cancel the account I never signed up for. Keep those cds away from your computer! Also, their employees are all Indians who can't speak OR understand English. On my 4th call to cancel and get my money back, I just started out the call by DEMANDING an English-speaking supervisor who finally closed the account and refunded me. AOL is a tool of Satan.[/quote]aol once changed my billing date without notifying me and i had it automatically drawn from my account. caused me to bounce my car payment, those bastards

Re: Best and Worst Customer Service
 

I've had some battles with Nextel too. When I moved from MA to NY I tried over and over to get them to change my plan from MA to NY to no avail. I finally said look, cancel my service this is ridiculous I've been trying to change my plan for 6 months now. They tried to hit me with a $200 cancellation fee and I just about lost it. I think they sensed I wasn't very happy so they ended up waiving the fee.

Re: Best and Worst Customer Service
 

thats not necessarily true about class action lawsuits. although mine was handled by the new york attorney generals office as part of an on going investigation. i did nothing but fill out a questionaire and got a check 6 weeks later for 2800.00

Re: Best and Worst Customer Service
 

[quote=dmek25]thats not necessarily true about class action lawsuits. although mine was handled by the new york attorney generals office as part of an on going investigation. i did nothing but fill out a questionaire and got a check 6 weeks later for 2800.00[/quote]

for what and how much did you lose because of how you were wronged?

Re: Best and Worst Customer Service
 

BofA is awesome!

The worst is anycompany that outsourced their work to a foreign country. God damn 3com...

Re: Best and Worst Customer Service
 

You praise BoA then they go and do an [URL="http://www.sfgate.com/cgi-bin/article.cgi?file=/chronicle/archive/2006/06/09/BUGPJJA66348.DTL"]evil thing[/URL]. I have nothing against Indians but I'll certainly be a grumpy customer if I get an India calling himself Johny on the phone.

Re: Best and Worst Customer Service
 

Man that is evil :(

Re: Best and Worst Customer Service
 

This outsourcing will eventually catch up with us. BofA apparently saved $100 million by outsourcing, but I've got to believe that eventually all this outsourcing is going to severaly damage the economy.